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21 May 2017

With unprecedented digital disruption in the banking industry, community and regional banks are facing new challenges—and new opportunities. 

18 April 2017

Complying with ever-evolving regulations is a tremendous challenge for financial institutions. It’s not “just” tracking and complying with the myriad requirements of MiFID II, FATCA, OECD-AEoI, FinfraG, FIDLEG, PRIIPs, AIFMD, HKMA, and Dodd-Frank—though this is challenging enough.

20 March 2017

A stated goal of Artificial Intelligence is to "provide augmented intelligence that will surpass humans in accuracy and insight or strength and agility.[1] AI is rapidly becoming ubiquitous in multiple industries, with many focusing on the utility of machine learning techniques for complex information processing and analytics.

20 February 2017

At Whitestein, we’re excited to announce the release of version 3.2 of our Living Systems Process Suite (LSPS). We think you’ll be excited, too—once you know what’s in it for you. We’ll begin with business value-add of this new release and then focuses on the technical details.

24 January 2017

The Vienna Insurance Group in Europe is using the new mobile features of LS/ICA to achieve substantial improvements in the accuracy of claims and speed of processing. 

10 January 2017

Whitestein’s vertical solution for insurance claims adjustment (LS/ICA) is an innovative and complete process-oriented claims adjustment solution.

17 November 2016

Whitestein’s LSPS uses terms of art such as “layered goals.” What does that really mean? Let’s make the abstraction more concrete with the example of a bank that wants to write a certain amount of auto loans a month, and a customer who comes into a bank for an auto loan.

A loan application is a case-oriented process, which is well suited to the LSPS goal-oriented design. This “case” has a defined purpose and one or more work items that must be performed to complete the case process. These milestones and the methods to achieve them may or may not be defined in advance.

27 September 2016

Once a great LSPS app for your business is built and tested, you are just at the start of value delivery. You have to deploy it quickly and easily, and it must blend well with the rest of your ecosystem to work effectively in real-world situations. Whitestein’s LSPS delivers on all fronts.

25 August 2016

Customer experience is an essential source of competitive differentiation, yet rarely are Customer Service Representatives (CSRs) able to focus on providing truly high quality work, instead their time and efforts are wasted with outmoded IT systems.  Lack of integration, process consistency, and crucially, intelligence that helps rather than hinders, are all missing from the vast majority of software in use by CSRs today.

24 May 2016

How quickly and easily can your organization ramp up a new process? The US Department of Veterans Affairs (VA) faced this challenge when it implemented the Post-9/11 Veterans Education Assistance Act of 2008.  The process focused on expanding educational and housing benefits for military veterans who have served since September 11, 2001.