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The Vienna Insurance Group in Europe is using the new mobile features of LS/ICA to achieve substantial improvements in the accuracy of claims and speed of processing.
Whitestein’s vertical solution for insurance claims adjustment (LS/ICA) is an innovative and complete process-oriented claims adjustment solution.
Whitestein’s LSPS uses terms of art such as “layered goals.” What does that really mean? Let’s make the abstraction more concrete with the example of a bank that wants to write a certain amount of auto loans a month, and a customer who comes into a bank for an auto loan.
A loan application is a case-oriented process, which is well suited to the LSPS goal-oriented design. This “case” has a defined purpose and one or more work items that must be performed to complete the case process. These milestones and the methods to achieve them may or may not be defined in advance.
Once a great LSPS app for your business is built and tested, you are just at the start of value delivery. You have to deploy it quickly and easily, and it must blend well with the rest of your ecosystem to work effectively in real-world situations. Whitestein’s LSPS delivers on all fronts.
Customer experience is an essential source of competitive differentiation, yet rarely are Customer Service Representatives (CSRs) able to focus on providing truly high quality work, instead their time and efforts are wasted with outmoded IT systems. Lack of integration, process consistency, and crucially, intelligence that helps rather than hinders, are all missing from the vast majority of software in use by CSRs today.
How quickly and easily can your organization ramp up a new process? The US Department of Veterans Affairs (VA) faced this challenge when it implemented the Post-9/11 Veterans Education Assistance Act of 2008. The process focused on expanding educational and housing benefits for military veterans who have served since September 11, 2001.
Users are often the first to spot a new opportunity or a need within a business process but haven’t traditionally been able to influence processes themselves; they’ve had to wait for technical experts. Now Whitestein’s LSPS 3.1 puts users in the driver’s seat: it makes on-the-fly customization easy by capitalizing on the application scaffolding introduced in LSPS 3.0 to offer user-initiated process change.
Looking to develop applications even faster? To take advantage of opportunities as they arise--or to dodge emerging threats--you’ve often got to change up your apps at the speed of business.
The previous blog talked about goal-oriented BPMN, or GO BPMN, from a business perspective. Here I’m going to focus more on the technology that underlies all the business-friendly functionality of GO BPM within the LSPS product.
While traditional BPM is about supporting an automated flow of actions and authorizations, goal-oriented BPM takes a big-picture view, starting with a focus on the overarching business goal itself rather than individual actions. This goal can be a one-off milestone or--more likely--a target level of service for ongoing processes, such as, “ensure onboarding process completes by 5 PM Monday through Friday,” or “ensure drone delivery timeframes are never exceeded by +/- 15 minutes,” or “keep average loan processing times below eight hours.”