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Posts tagged 'iBPMS'
25 August 2016
Customer experience is an essential source of competitive differentiation, yet rarely are Customer Service Representatives (CSRs) able to focus on providing truly high quality work, instead their time and efforts are wasted with outmoded IT systems. Lack of integration, process consistency, and crucially, intelligence that helps rather than hinders, are all missing from the vast majority of software in use by CSRs today.
21 March 2016
While traditional BPM is about supporting an automated flow of actions and authorizations, goal-oriented BPM takes a big-picture view, starting with a focus on the overarching business goal itself rather than individual actions. This goal can be a one-off milestone or--more likely--a target level of service for ongoing processes, such as, “ensure onboarding process completes by 5 PM Monday through Friday,” or “ensure drone delivery timeframes are never exceeded by +/- 15 minutes,” or “keep average loan processing times below eight hours.”