Professional Services

Whitestein Technologies' product and technology offering is complemented with a comprehensive professional service offering, covering consulting, training, and support as well as system integration and customization.

All services and projects make active use of a systematic, process-oriented, ISO9001-compliant project and quality management (PQM) system that guides all activities from the tender to the requirements specification to the solution integration to acceptance by the customer and beyond.

Consulting

Whitestein Technologies provides a comprehensive spectrum of consulting services to ensure a right-sized solution and its smooth and efficient rollout. Our consultants have substantial experience with the application of Whitestein's autonomic technology suites, business solutions, and methodologies, complemented by extensive expertise of enterprise application integration, business process management, and application development.

Software customization and integration

Through its nearshore development center, Whitestein offers a full range of software customization and individual software development services that adapt and extend our autonomic technology platform and business solutions to specific customer demands.

Whitestein Technologies' development and integration process is based on extensive project experience, classical object-oriented approaches, and 'best-of-breed' widely accepted software engineering practices. Customer or project specific methodologies and processes can also be applied.

Our offering includes

• customization of existing components,
• development of new, customer-tailored extensions,
• integration with individual hardware and software environments to guarantee freedom of choice and quick adoption, and
• full life-cycle design, development, and deployment of customer-specific solutions, including their optimal integration to support streamlined business processes.

Through the use of systematic engineering in the well-structured context of an iterative development methodology and process, and the use of modeling languages such as Unified Modeling Language (UML) or Agent Modeling Language (AML), high flexibility toward the customer can be achieved, while keeping within agreed-upon cost and time budgets.

Training and support

Our highly committed professional services team provides a range of training and support services to ensure maximum return on our customers' investments. Depending on the business case, Whitestein Technologies provides these services directly to the end customer or through its exclusive partners, who are enabled by Whitestein to fulfill their crucial role according to high quality standards.

Whitestein offers training and support to software developers, system administrators, and business process modelers (process analysts) within customer and partner organizations to create local expertise with Whitestein’s autonomic technology suites, business solutions, and software engineering methodologies.